AI-generated image made for this guide; not a photograph.
Quick answer: if your permanent driving licence is lost, torn or damaged, start on Sarathi and select Maharashtra. Eligible applicants whose Aadhaar name and date of birth match their licence record can use the faceless duplicate service, which lists no document upload and no RTO visit. If you cannot use Aadhaar authentication, you can still start online and finish at the RTO. Maharashtra’s own pages give different fee figures, so check the amount on your payment screen before you pay. If the licence has expired, start with our driving licence renewal guide.
This guide uses the Maharashtra Motor Vehicles Department’s faceless service manual and FAQ, which date from 2022, and its duplicate-licence and licence-fee pages, which show a last review of 29 October 2026. Portal screens and fees change. This guide is independent and is not run by the department. Checked: 10 November 2026.
Can you finish online, or must you visit the RTO?
| Your situation | What the department’s guidance says |
|---|---|
| Valid permanent licence lost, torn or damaged, and Aadhaar authentication works | Use the faceless duplicate service. The FAQ says no document is required on this route, you need your own Aadhaar-linked mobile, and the Aadhaar name and date of birth must exactly match the RTO licence record. You do not need to visit the RTO for document verification. |
| No Aadhaar, or no mobile linked to your Aadhaar | The FAQ says to select “Submit without Aadhaar Authentication” on Sarathi, follow the steps, and then visit the RTO. See our RTO Navi Mumbai guide for offices. |
| Your old licence details, photo or signature are missing from the RTO database | Re-entering the OTP will not fix a missing record. The FAQ says to visit the RTO for a backlog entry and to have your photo and signature captured, and then you can use the faceless service. |
| Licence issued in another state | The FAQ says you can use the faceless service if your Aadhaar address is in Maharashtra, whichever state issued the licence. It also says the Aadhaar must be issued in Maharashtra, or you need to visit the RTO. Confirm the option your record is offered. |
| Card lost and the licence has also expired | A duplicate replaces the card. It does not renew expired validity. Start with our driving licence renewal guide and ask your RTO how it wants the missing card handled. |
| You never held a permanent licence | See the learner’s licence guide and the permanent driving licence guide |
Only a permanent licence holder whose licence is torn, defaced or lost qualifies for the faceless duplicate, according to the department’s FAQ (faceless service FAQ). The Aadhaar must be your own, not a family member’s.
What to prepare
Faceless route
- Your driving licence number and date of birth, which the portal uses to fetch your licence details. If the card is lost, look for the number on an old photocopy, a DigiLocker copy, an old application or an old receipt.
- Your Aadhaar number and the mobile number linked to it, for the OTP.
- A debit or credit card or net banking details, for the online payment.
- No document upload, according to the FAQ and the duplicate DL user manual.
Route through the RTO
The department’s duplicate-licence page lists these items (Maharashtra Transport, duplicate licence):
- Form LLD, available as a PDF (Form LLD).
- A police report, listed for a licence that is torn, damaged or lost.
- Recent photographs. The duplicate-licence page lists 3 copies, while the licence-fees page lists 2 passport-size photographs, so ask your RTO how many it wants.
- The fee, which is covered below.
Follow the checklist for the route assigned to your application. For an office near you, see our RTO Navi Mumbai guide.
Fee: check the amount on your payment screen
Maharashtra’s published guidance gives different figures. The faceless service manual lists Rs 666 with no extra charge for using the faceless service. The department’s duplicate-licence page lists Rs 214, and its licence-fees page lists Rs 216 (licence fees). The manual and FAQ date from 2022, and the other two pages show a last review of 29 October 2026. None of these tells you what your own payment screen will show, so check the amount generated for your application on Sarathi before you pay, and keep the receipt.
How to apply on the faceless route
The manual shows the screens in this order. Start on the Sarathi state selection page.
- Select Maharashtra, and then the faceless service for a duplicate licence.
- Enter your DL number and date of birth, and choose Get DL details. Your licence details load on their own.
- Select your RTO and proceed.
- Tick the declaration and confirm, and then choose Aadhaar authentication.
- Enter your Aadhaar number and the OTP sent to your Aadhaar-linked mobile, and authenticate. Your Aadhaar details load on their own.
- Select the service and the reason from the list, or enter the reason yourself, add remarks, tick the declaration, enter the captcha and submit.
- Note the acknowledgement slip, pay the fee online and keep the fee payment receipt number.
After you pay: three things to do
- Save two numbers. Keep your application number and your fee receipt number. They are different. Use the application number to check status on Sarathi after you select Maharashtra.
- If the RTO sends it back, read the remarks. The FAQ says you cannot edit or resubmit a successfully submitted application unless the RTO sends it back. If it is rejected or sent for correction, read the officer’s remarks, correct what they name and reapply where that applies.
- Approval, printing and delivery are separate steps. The manual says the RTO checks the documents online, the RTO admin or ARTO approves the endorsement, and the print then starts automatically. The FAQ says the card, where applicable, is delivered by Speed Post. Neither gives a delivery date, so do not plan around one.
Before you apply
- Check that the licence has not expired. If it has, renew it.
- Check that your Aadhaar name and date of birth match your licence record.
- Use only the Sarathi site named above, and ignore agents who offer to do it for a fee.
- If you cannot use Aadhaar, or your record is incomplete, go to the RTO. See our RTO Navi Mumbai guide.
Frequently Asked Questions
Can I apply for a duplicate driving licence online in Maharashtra?
Yes, if your permanent licence is lost, torn or defaced, and your Aadhaar details match the licence record. If you cannot use Aadhaar, you can submit without Aadhaar authentication on Sarathi and then visit the RTO.
Do I need a police report if my driving licence is lost?
The department’s faceless FAQ says no document is required for a duplicate applied for through Aadhaar authentication. The department’s general duplicate-licence checklist lists Form LLD, a police report if the licence is torn, damaged or lost, and recent photographs. Follow the checklist for the route assigned to your application.
Do I need to visit the RTO?
Not if you qualify for the faceless service, according to the manual. You do if you apply without Aadhaar authentication, or if your licence details, photo or signature are missing from the RTO records.
How much does a duplicate licence cost?
The department’s pages give different figures: Rs 666 in the faceless manual, Rs 214 on the duplicate-licence page and Rs 216 on the licence-fees page. Check the amount on your Sarathi payment screen.
What if my Aadhaar details do not match my licence?
The faceless service needs the Aadhaar name and date of birth to match the licence record exactly. Ask your RTO what it needs if they differ.
What if my licence has also expired?
A duplicate replaces the card and does not renew expired validity. Start with our driving licence renewal guide.
How long does it take?
The manual and FAQ give no timeline. After payment, the RTO checks and approves the application, the print starts, and the card is sent by Speed Post where applicable.
Sources
| Point | Source |
|---|---|
| Faceless eligibility, Aadhaar rules, no documents, fees, Speed Post, edits | Sarathi faceless service FAQ |
| Faceless fee of Rs 666, process screens | Duplicate DL user manual |
| Form LLD, police report, photographs, Rs 214, last review | Maharashtra Transport, duplicate licence |
| Rs 216 and two photographs | Maharashtra Transport, licence fees |
| Where to apply | Sarathi state selection page |
Checked 10 November 2026. This page will be updated if the fee or process changes.
NaviMumbai.com is an independent information site and is not affiliated with any government body.
