Quick answer: MahaRERA runs several distinct services that people lump together as “filing a RERA complaint.” A formal complaint under Section 31 is filed with the Authority or the adjudicating officer, as applicable, against a promoter, allottee, or real estate agent, and for the current online process this applies to projects already registered with MahaRERA. Reporting a project you believe should be registered but isn’t is a separate process called Source Information, and it does not by itself secure a refund, compensation, or possession. MahaRERA also publishes public complaint and order records that show a complaint’s status, separate from your own account dashboard. This guide walks through each service so you use the right one and know what it can and can’t do for you.
NaviMumbai.com is an independent information website and does not file complaints or represent parties before MahaRERA. This guide reflects publicly accessible official guidance and search tools we reviewed directly; we did not create a complainant account, submit a complaint, or test payment and post-submission notifications ourselves. Use the official MahaRERA portal for your own case, and consult a lawyer for advice specific to your situation.
Which Service Do You Actually Need?
Before doing anything else, work out which of these applies to you. They are handled through different parts of MahaRERA’s system, and starting in the wrong place wastes time.
| Your situation | What applies |
|---|---|
| A project is registered with MahaRERA, and you want a formal decision against the promoter (delay, carpet area mismatch, non-delivery of amenities, and similar) | A complaint under Section 31, filed with the Authority or the adjudicating officer as applicable |
| A project appears to be under construction and being sold, but you don’t think it’s registered with MahaRERA at all | Source Information, a separate reporting route rather than a complaint seeking individual relief |
| You want to check where a complaint stands, including one that isn’t yours | MahaRERA’s public complaint records, in addition to your own account dashboard if it’s your case |
| You want to read a past MahaRERA order or judgment | The public Orders/Judgements search tool, no login required |
Filing a Complaint Against a Registered Project
Under Section 31 of the Real Estate (Regulation and Development) Act, 2016, any aggrieved person may file a complaint with the Authority or the adjudicating officer, as the case may be, for a violation of the Act or its rules against a promoter, allottee, or real estate agent. Which of the two forums applies can depend on the relief you’re seeking; the Act recognises both, so don’t assume a single generic process covers every kind of claim. Per MahaRERA’s own published guidance for its current online process, the complaint format is Form A, prescribed under the Maharashtra Real Estate (Regulation and Development) (Recovery of Interest, Penalty, Compensation, Fine Payment, Forms of Complaints and Appeal, etc.) Rules, 2017, and it is filed through MahaRERA’s online application system, referred to as MahaCRITI. This section covers that published online procedure, which currently applies to projects already registered with MahaRERA. If you can’t find the project in a registration search, check its identity and registration position first using the guidance in the next section, rather than assuming no formal route exists for your situation.
Step 1: Create a Complainant Account
You start by registering an account on MahaRERA’s application portal. Per its published guidance, while registering, the system offers the MahaRERA Conciliation Forum as a voluntary route to an agreed settlement with neutral mediators. Check the current eligibility, consent, and referral steps on the portal itself rather than assuming a specific screen or prompt, since application interfaces change; conciliation is an option, not a requirement.
Step 2: Fill Form A With Your Transaction Details
Per MahaRERA’s guidance, you’ll need to provide, among other things:
- Building number, wing number, flat, shop, or unit number
- The names of all owners or joint owners
- Total consideration value of the transaction
- Money paid to date
- Date of allotment or booking
- Date of agreement, if one exists
- Date of possession stated in the agreement, if any
MahaRERA’s published standard operating procedure also addresses clubbing separate complaints that rest on the same facts and relief. That’s different from a general entitlement for several buyers to file one joint complaint. If more than one buyer is affected, check the current guidance on common relief and representation before deciding how to file, rather than assuming either approach applies by default.
Step 3: Upload Documents and Pay
You fill in the complaint form online, upload the relevant documents supporting your case, and proceed to the applicable payment. Check the fee amount displayed for your specific application on the portal before paying; we have not confirmed a current total figure, so don’t rely on a number seen elsewhere. Keep your payment receipt and submission acknowledgment.
Step 4: The Convenience Document Set
Separately from the documents uploaded at filing, MahaRERA’s cited orders describe a “convenience document set” of relevant extracts, capped at 20 pages. This is not a 20-page limit on all the evidence supporting your complaint, only on that separate set. We were not able to independently retrieve the full text of these orders during this check, so we’re not describing a specific current submission method here; check the applicable directions on the portal for how and when this set needs to be submitted.
Step 5: Hearings and Your Dashboard
Complaints are taken up for hearing according to seniority, per the basis stated in MahaRERA’s own guidance, though this isn’t a guarantee of a specific sequence or waiting period for any individual case. Check your registered email, account dashboard, and hearing directions regularly, and don’t assume an unread or undelivered email automatically postpones a hearing. If you discover a missed notice, seek directions for your case promptly rather than waiting. On the first hearing date, if both sides agree, the matter can be transferred to the Conciliation Forum instead of proceeding on merits.
Reporting an Unregistered Project
Reporting suspected non-registration and filing a complaint seeking relief are different tasks, and MahaRERA is explicit that its Source Information service is not itself a complaint. Per its own page, checked directly, this service is currently free. Before submitting anything, check whether the project is already registered; a search that returns no result isn’t on its own proof that a project is unregistered; it can also mean a name mismatch or a search issue, so verify the project’s identity carefully before concluding it isn’t registered.
Once you submit the information, the system generates a Source Information (SI) number. Keep this number; it’s what you’ll use to check MahaRERA’s investigation into that project later. Submitting a Source Information report does not itself obtain a refund, compensation, or possession; it prompts MahaRERA to look into the project’s registration status.
Checking Where a Case Stands
MahaRERA publishes public complaint records, searchable by project or by promoter, that show fields including complaint number, complaint status, and whether an application for non-execution has been filed. This is genuinely public and doesn’t require logging in. That said, treat it as a way to see where a case generally stands, not as a substitute for your own account: it won’t show you private notices, the specific actions required in your case, or documents exchanged between the parties. If the complaint is yours, use your complainant account to monitor notices, submissions, and required actions, and treat the public record as a supplementary check rather than your primary source.
For a Source Information report about a suspected unregistered project, status is checked separately using the SI number you were issued, through MahaRERA’s own portal. We were unable to independently reach that specific status-check page during this review, since the direct request did not load; this is a limitation on our part at the time of checking, not confirmation that the tool is unavailable.
Searching MahaRERA Orders and Judgments
MahaRERA runs a public Orders/Judgements search tool that doesn’t require logging in, useful for reading a ruling on a specific case, including one that isn’t yours. At the time we checked it directly, the tool let you filter by:
- Complaint type: Rulings of MahaRERA, Judgements by Adjudicating Officers, or Non-Registration Rulings
- Order or judgment type: Interim Order, Final Order, or Non-Compliance Order
- Coram (the specific bench or officer, including numerous Conciliation Forum benches across Mumbai, Navi Mumbai, Thane, Pune, Nagpur, and other locations)
- A date range, capped at a maximum of one year per search
When searching, having the project name, the parties involved, the complaint number if you have it, the order date, and whether you’re after an interim, final, or non-compliance order will narrow results faster than a broad project-name search alone.
If a MahaRERA Order Has Not Been Complied With
Getting an order and securing compliance with it are separate stages. MahaRERA’s public complaint records include a field for whether an application for non-execution has been filed and whether a non-execution order has been uploaded, confirming this is a tracked, distinct step rather than an automatic consequence of a ruling. MahaRERA’s site also links to separate Warrant Details and Warrant Summary pages; we could not load their content during this check to describe what they show in detail, so we’re citing them as real, currently linked resources rather than describing their contents. A published warrant list, if you can access it, is not itself an application manual. The appropriate next step depends on your specific order and where your case currently stands procedurally; check MahaRERA’s current directions or get case-specific legal advice before making a further application, and don’t assume a fixed waiting period or a guaranteed recovery outcome.
Before You File: What to Gather
This is a preparation worksheet, not a guaranteed-complete filing list. Confirm the current exact requirements on the MahaRERA portal at the time you file, since forms and rules can be updated.
| Item | Have it? | Notes |
|---|---|---|
| MahaRERA registration number of the project | Confirm the project is actually registered before starting the online complaint process | |
| Building/wing/flat/shop/unit number | ||
| Names of all owners or joint owners | ||
| Total consideration value and amount paid to date | ||
| Date of allotment/booking and, if applicable, agreement and possession dates | ||
| Correct respondent name(s) and available contact details | Identify the promoter, allottee, or agent accurately | |
| A brief, dated chronology of what happened | Helps you and the forum follow the sequence of events | |
| The specific relief you’re seeking | State what decision or direction you want, rather than leaving it implicit | |
| Agreement, receipts, and relevant correspondence | Supports the claims in your complaint | |
| Any existing complaint or order reference numbers for the same matter | Helps identify related proceedings | |
| Supporting documents for the separate convenience document set | Capped at 20 pages; distinct from your main filing upload | |
| A working, regularly checked email address | Check your dashboard directly rather than relying only on email | |
| Submission acknowledgment and payment receipt | Keep these after filing |
For the checks to make before you buy in the first place, see our flat buying checklist for Navi Mumbai.
Frequently Asked Questions
Is reporting an unregistered project the same as filing a MahaRERA complaint?
No. Reporting suspected non-registration and filing a complaint seeking relief are different tasks. Check the project’s registration position and select the appropriate official route. A Source Information report does not itself obtain a refund, compensation, or possession.
How much does it cost to file a MahaRERA complaint?
Check the applicable official fee instructions and the amount displayed for your specific application before paying. We have not confirmed a current total figure, so don’t rely on one seen elsewhere. Keep the payment receipt and submission acknowledgment.
Can I check a complaint’s status online without logging in?
Yes, to an extent. MahaRERA publishes public complaint records and orders, searchable by project or promoter, that show status and non-execution fields. Use your own complainant account for notices, submissions, and the specific actions required in your case; treat the public record as a supplementary check rather than a replacement for your account.
Does MahaRERA offer conciliation instead of a full hearing?
MahaRERA provides a Conciliation Forum for parties who want to try an agreed settlement with neutral mediators. Check its current eligibility, consent, and referral steps on the portal, and don’t assume conciliation is compulsory or that it guarantees a settlement.
Can I search MahaRERA orders for a project that isn’t mine?
Yes. MahaRERA’s Orders/Judgements search tool is public and doesn’t require logging in. Search by project, parties, complaint number, order date, and whether you want an interim, final, or non-compliance order.
What should I do if a MahaRERA order hasn’t been complied with?
Keep the order and your own records of compliance or non-compliance. MahaRERA’s public records track whether a non-execution application has been filed, and the site links to separate warrant-related pages. Check MahaRERA’s current directions for the appropriate further application, or get case-specific legal advice; an order being published does not by itself establish that it has been carried out.
Sources & Verification Date
Sources checked on 29 September 2026, through direct navigation of MahaRERA’s own live portal: the Guidance for Complainants page and its linked Complaint Filing under Registered Project page, describing the Section 31 process, Form A, the Conciliation Forum, required transaction details, the convenience document set, and hearing procedure, and citing the Maharashtra Real Estate (Regulation and Development) (Recovery of Interest, Penalty, Compensation, Fine Payment, Forms of Complaints and Appeal, etc.) Rules, 2017, and related MahaRERA orders and circulars; Section 31 of the Real Estate (Regulation and Development) Act, 2016 itself, titled “Filing of complaints with the Authority or the adjudicating officer,” confirmed against the Act text on India Kanoon; the Inform Non-Registration page, describing the free Source Information service and its SI number; the live public Project Wise Complaint List, which we opened through to an individual project’s record and confirmed directly shows complaint status and non-execution fields; the live Orders/Judgements search tool, whose filters we confirmed directly; and the site’s linked MahaCRITI Training page, confirming MahaCRITI as the name of MahaRERA’s application system, though the specific training content we found there was addressed to promoters and registration authorities rather than complainants. We reviewed these publicly accessible official pages and search tools; we did not create a complainant account, submit a complaint, or test payment and post-submission notifications ourselves. We found MahaRERA’s Warrant Details and Warrant Summary pages linked from its site but could not load their content during this check, so we have not described what they show. We were unable to independently reach the Source Information status-check tool during this review, since the direct request did not load. We could not verify a current published complaint filing fee from an official source, and have said so directly rather than stating a figure we couldn’t confirm.
Illustrative AI-generated image. It does not depict an actual MahaRERA office, portal screen, or a real case.
