AI-generated image made for this guide; not a photograph of a real station or passengers.
Quick answer: there are two different channels. For a problem with the service or a station, such as cleanliness, staff or facilities, use the RailMadad grievance portal. For a crime, an accident or any danger on a train or railway premises, call the Mumbai Railway Police on 1512 or go to the railway police station that covers your station. The railway police are the Government Railway Police (GRP), a state force. This guide covers both for the Harbour and Trans-Harbour lines.
Numbers and processes can change. The details below come from the Mumbai Railway Police FAQ and the RailMadad portal. This site is independent and does not take complaints.
Which one to use
| What happened | Where to go |
|---|---|
| Dirty coach or station, broken facility, staff behaviour, a service problem | The RailMadad portal: choose a train complaint or a station complaint, and use “Track your concern” to follow it |
| Theft, a fight, harassment or any other crime on a train or railway premises | Call 1512, or go to the railway police station that covers the place. Tell the police, and ask for it to be registered as a First Information Report (FIR) |
| An accident or an immediate danger | Call 1512. The RailMadad portal lists 139 for security or medical assistance |
| Someone is missing, or a person is injured or has died in connection with the railway | The railway police, who deal with missing persons and injuries or deaths linked to the railways |
| Something you lost on a train or at a station | Tell the station master’s office or the railway police at the nearest station, with the train time, coach and a description of the item. If you think it was stolen, report it as theft to the railway police |
RailMadad: for service and station problems
RailMadad is Indian Railways’ grievance portal (railmadad.indianrailways.gov.in). It has separate sections for train complaints and station complaints, a section to track a concern you have already filed, and one for suggestions. It is meant for service issues. Do not use it to report a crime in progress or a danger. Use 1512 for that.
The railway police: for crime and danger
- Emergency: call 1512, according to the Mumbai Railway Police.
- To pass on information about an offence or an accident: call 1512 or 022 23759201, or call the nearest railway police station.
- To lodge an FIR: the Mumbai Railway Police FAQ says to go to the railway police station that covers the area where the offence took place and report to the officer in charge. If you give the information by phone, you must still go to the station afterwards for the FIR to be registered.
- If the station will not register it: the FAQ says you can contact the senior officers listed on the force’s contact page.
The force publishes its contact details on its own site (Mumbai Railway Police). Use that page for the number of the station that covers yours, since station numbers can change.
The railway police and the Railway Protection Force
The two are different. The Railway Protection Force (RPF) is a union government force that protects railway property. The Government Railway Police (GRP) belongs to the state, and deals with law and order and passenger safety on trains and railway premises, including robberies and other criminal incidents, missing persons, and injuries or deaths linked to the railways. If something happens to you or another passenger, the GRP is the force to approach.
If your phone is lost or stolen
- Report it to the railway police, and ask for a copy of what you give them.
- Ask your mobile operator to block the SIM, and change the passwords on accounts linked to the phone.
- Use the government’s Sanchar Saathi service to block the handset with its IMEI number.
On the Harbour and Trans-Harbour lines
The same channels apply on the Harbour and Trans-Harbour lines. For station details see our Vashi railway station guide, and for tickets and passes see our Mumbai local train guide. For planned service changes, see our Harbour line block guide.
Frequently Asked Questions
Who do I call if I am robbed on a local train?
Call the Mumbai Railway Police on 1512, or go to the railway police station that covers the area. The railway police deal with robberies and other crimes on trains and railway premises.
What is RailMadad?
It is Indian Railways’ grievance portal, for complaints about trains and stations. It is not the place to report a crime in progress.
Can I register an FIR by phone?
The Mumbai Railway Police FAQ says you must go to the railway police station for the FIR to be registered, even if you give the information by phone first.
What is the difference between the RPF and the GRP?
The RPF protects railway property and is a union government force. The GRP is a state police force that handles crime and passenger safety on trains and railway premises.
What is the emergency number for the railway police in Mumbai?
The Mumbai Railway Police list 1512 for emergencies.
Sources
| Point | Source |
|---|---|
| 1512, 022 23759201, FIR process, GRP and RPF roles | Mumbai Railway Police FAQ |
| Train and station complaints, tracking, 139 for security or medical assistance | RailMadad portal |
Checked 11 November 2026. This page will be updated if the numbers or the process change.
NaviMumbai.com is an independent information site and is not affiliated with any government body.
