A footbridge over the highway at Kharghar, photographed in 2012. Archival image, not a complaint location.
Navi Mumbai is not run by one civic body. Depending on the location, a pothole, a dead street light, a blocked drain or uncollected garbage may be the responsibility of Navi Mumbai Municipal Corporation, Panvel Municipal Corporation or another agency. This guide helps you identify the right authority, submit a complaint you can trace, and follow up if it is not resolved. It does not promise response times.
Quick answer: in an emergency call 112, or 101 for fire. For a civic problem, start by identifying the local body covering the location, then check who maintains the affected asset. A road or facility within municipal limits may be maintained by another agency. If ownership is unclear, ask the receiving authority to identify the responsible department and keep its reply. Keep the reference number for every complaint.
Emergencies first
A complaint portal is not an emergency service. For injury, fire, a collapsed structure or immediate danger, call 112. Call 101 for fire and 108 for an ambulance. Our emergency services guide lists these numbers and the fire stations. If a road defect is dangerous right now, report the hazard to the police as well, as our Navi Mumbai traffic guide explains.
Start with the problem
| Problem | First routing check |
|---|---|
| Pothole or damaged public footpath | The authority that maintains that road |
| Garbage not collected from a public location | The municipal sanitation service for that location |
| Blocked public drain or sewage overflow | The department that maintains that drain or sewer |
| Broken streetlight | The authority that maintains that lighting asset |
| Water supply or meter issue | The water provider for the connection. See our utility connections guide |
| Electricity outage or exposed electrical equipment | The electricity distributor or the asset owner, and emergency help if the danger is immediate |
| A defect inside a private society | The society or property manager first, depending on the issue |
This table is only for routing. It does not say who is responsible for a particular repair or how quickly it will be done.
Which body covers the location
Areas including Kharghar, Kamothe, Kalamboli, Taloja and New Panvel fall under Panvel Municipal Corporation, as its history page explains, and much of what people call Navi Mumbai falls under NMMC. Our guide to the areas of Navi Mumbai explains the civic boundaries. Two checks are separate: which local body covers the location, and which agency maintains the particular asset.
| Authority | When to use it | Where to report and published numbers |
|---|---|---|
| Navi Mumbai Municipal Corporation | Municipal assets and services within NMMC limits | The NMMC citizen services portal. Numbers on NMMC’s contact page: 022 27567070, 1800 222 309 and 1800 222 310 |
| Panvel Municipal Corporation | Municipal assets and services within PMC limits | The PMC grievance portal. Numbers on the portal: 022 27458040, 1800 227701 and 8960916091 |
| Public Works Department | Roads that the department maintains | The department’s grievance page, which lists its pothole complaint app and toll free numbers for PWD roads |
| CIDCO | An asset or service confirmed to remain under CIDCO’s responsibility | The CIDCO website, where online grievances are listed under citizen services |
| Another agency | An asset that another authority owns or maintains | Ask the body you contact first to identify the right department, and keep its reply |
Do not assume that every neighbourhood CIDCO developed still uses CIDCO for every service, or that a road within municipal limits belongs to the municipality. Check the particular asset.
Using the portals
- NMMC: open the citizen services portal and register or sign in. Look for the service that matches your problem, provide the location and supporting details, and keep the acknowledgement generated after you submit. If you cannot find the right service, contact NMMC for guidance. NMMC’s main website also has a complaint link, but do not assume it gives a tracked acknowledgement unless you receive one.
- Panvel: open the PMC grievance portal, choose Citizen Registration or Citizen Login as appropriate, and submit the issue through the relevant category. Keep the complaint reference and quote it when you follow up.
- If you cannot use a portal: contact the published helpline or visit the relevant office with a short written complaint. Ask for an acknowledgement or inward reference, and keep a copy. The ward offices are listed on the NMMC ward offices page and the PMC ward offices page. Our NMMC online services guide explains how NMMC services work.
Write a complaint someone can act on
“Near my building” is rarely enough to identify the asset. Keep one issue and one location in each complaint where the system allows. You can copy this example:
Subject: Missing drain cover at [road, sector or landmark]
Location: [exact location and map pin]
Observed on: [date and time]
Issue: [brief factual description, and whether it is on the main road, a service road or the footpath]
Risk: [who is affected and how]
Requested action: Please inspect the location, arrange appropriate safety measures and repair the affected asset.
Evidence: [photograph taken safely, if available]
Previous reference: [complaint number and any response or closure reason]
Take photographs only from a safe position, and do not stop in a traffic lane to do it. Remove unrelated personal information from photographs and attachments, because a civic complaint does not need a bank document or another resident’s details. Keep the acknowledgement or reference number.
If you get no answer, or it is closed but not fixed
Follow up with the authority handling your complaint and quote the original reference number. If it remains unresolved, use the relevant departmental or ward level escalation route. Include the earlier complaint and any responses when you escalate.
- Closed but not fixed: save the closure response and collect fresh evidence safely. Use the portal’s feedback, reopening or appeal option where one is available. If you need to submit a new complaint, quote the earlier reference and explain what remains unresolved.
- Aaple Sarkar: the Maharashtra government’s Aaple Sarkar portal may provide a state grievance route. Its menu offers options to post and track a grievance. The toll free number for portal support is 1800 120 8040. It is not an emergency number, and it does not guarantee that a civic complaint will be resolved by telephone.
- CPGRAMS: the national CPGRAMS portal accepts public service grievances, but state related matters are forwarded to the concerned state government. It is not a separate repair service.
Protect yourself
- Open each portal by typing its address or from the official body’s own website, not from a message or an advertisement.
- Never tell an OTP or password to someone offering to file a complaint for you. Enter an OTP only on the official service you opened yourself.
- Check any helpline number against the official page before you call it.
Related services
For bills and payments, see our NMMC property tax guide, Panvel property tax guide and NMMC water bill guide. For connections and utility providers, see our utility connections guide. To report noise, air or industrial pollution, see our pollution reporting guide.
Frequently Asked Questions
Who do I report a pothole to in Navi Mumbai?
Start by identifying the local body covering the location, then check who maintains that road. It may be NMMC or Panvel Municipal Corporation, or another agency such as the Public Works Department for roads it maintains. If ownership is unclear, ask the receiving authority to identify the responsible department and keep its reply. If the pothole is dangerous right now, tell the police as well.
Does NMMC cover all of Navi Mumbai?
No. Areas including Kharghar, Kamothe, Kalamboli, Taloja and New Panvel fall under Panvel Municipal Corporation. Even within a body’s limits, a particular road or facility may be maintained by another agency, so check both.
What can I do if the complaint is closed but the problem is still there?
Save the closure response, collect fresh evidence from a safe position and use the portal’s feedback, reopening or appeal option where one is available. If you submit a new complaint, quote the earlier reference and explain what remains unresolved.
What can I do if the civic body does not respond?
Follow up with the authority handling the complaint and quote your reference number. If it remains unresolved, use the relevant departmental or ward level route. Aaple Sarkar may provide a state grievance route, and CPGRAMS accepts public service grievances but forwards state related matters to the concerned state government.
Can I complain by phone?
The official pages publish helpline numbers. NMMC’s contact page lists 022 27567070, 1800 222 309 and 1800 222 310. Panvel Municipal Corporation prints 022 27458040, 1800 227701 and 8960916091 on its grievance portal. Check the number against the official page before you call.
What should I include in a complaint?
The exact location and a map pin, the type of asset, the date and time, who or what is at risk, the action you want, a photograph taken from a safe position if you have one, and any earlier reference number and response. Keep one issue and one location in each complaint where the system allows.
Sources and a note on accuracy
Sources checked on 15 October 2026. Numbers and routes: the NMMC contact page, the NMMC citizen services portal, the PMC grievance portal, PMC’s history page, the Public Works Department’s grievance page, the CIDCO website, the Aaple Sarkar portal and the CPGRAMS portal. We did not file complaints or test any number or portal, and portals and numbers change, so check them before you rely on them. Featured photo: Kharghar Skywalk by Kamathsg1971, licensed CC BY-SA 3.0 via Wikimedia Commons, cropped and resized. NaviMumbai.com is an independent information site and is not affiliated with NMMC, Panvel Municipal Corporation, CIDCO, the Public Works Department or any government portal named here.
